{"id":825,"date":"2021-06-10T09:11:22","date_gmt":"2021-06-10T02:11:22","guid":{"rendered":"https:\/\/matphot.com\/?p=825"},"modified":"2021-07-08T15:10:19","modified_gmt":"2021-07-08T08:10:19","slug":"ky-nang-xu-ly-tinh-huong-doi-voi-huong-dan-vien-du-lich","status":"publish","type":"post","link":"https:\/\/matphot.com\/ky-nang-xu-ly-tinh-huong-doi-voi-huong-dan-vien-du-lich.html","title":{"rendered":"K\u1ef9 n\u0103ng x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng \u0111\u1ed1i v\u1edbi h\u01b0\u1edbng d\u1eabn vi\u00ean du l\u1ecbch"},"content":{"rendered":"
Trong cu\u1ed9c s\u1ed1ng v\u00e0 c\u00f4ng vi\u1ec7c c\u1ee7a m\u1ed7i ch\u00fang ta th\u01b0\u1eddng xuy\u00ean g\u1eb7p c\u00e1c t\u00ednh hu\u1ed1ng ph\u00e1t sinh kh\u00e1c nhau. Tr\u00f4ng ngh\u1ec1 h\u01b0\u1edbng d\u1eabn vi\u00ean du l\u1ecbch c\u0169ng v\u1eady, c\u0169ng th\u01b0\u1eddng xuy\u00ean g\u1eb7p ph\u1ea3i c\u00e1c t\u00ednh hu\u1ed1ng kh\u00e1c nhau v\u00e0 \u0111\u00f2i h\u1ecfi c\u00e1ch s\u1eed l\u00fd tinh t\u1ebft v\u00e0 nh\u00e3 nh\u0103n c\u1ee7a m\u1ed9t h\u01b0\u1edbng d\u1eabn vi\u00ean.<\/div>\n

T\u00ecnh hu\u1ed1ng du l\u1ecbch th\u01b0\u1eddng g\u1eb7p<\/h2>\n
T\u00ecnh hu\u1ed1ng\u00a0du l\u1ecbch\u00a0\u0111\u01b0\u1ee3c hi\u1ec3u l\u00e0 nh\u1eefng s\u1ef1 vi\u1ec7c x\u1ea3y ra b\u00ean ngo\u00e0i nh\u1eadn th\u1ee9c c\u1ee7a ch\u1ee7 th\u1ec3, xu\u1ea5t hi\u1ec7n tr\u01b0\u1edbc, trong v\u00e0 sau qu\u00e1 tr\u00ecnh th\u1ef1c hi\u1ec7n ch\u01b0\u01a1ng tr\u00ecnh du l\u1ecbch. C\u0103n c\u1ee9 v\u00e0o quy tr\u00ecnh th\u1ef1c hi\u1ec7n ch\u01b0\u01a1ng tr\u00ecnh du l\u1ecbch, c\u00f3 th\u1ec3 ph\u00e2n lo\u1ea1i t\u00ecnh hu\u1ed1ng du l\u1ecbch nh\u01b0 sau:<\/div>\n

T\u00ecnh hu\u1ed1ng li\u00ean quan t\u1edbi vi\u1ec7c \u0111\u00f3n, ti\u1ec5n kh\u00e1ch<\/h3>\n
Nh\u1eefng t\u00ecnh hu\u1ed1ng n\u00e0y do c\u00f3 chung c\u00e1c c\u00f4ng vi\u1ec7c nh\u01b0 xu\u1ea5t nh\u1eadp c\u1ea3nh t\u1ea1i s\u00e2n bay, nh\u00e0 ga; v\u1eadn chuy\u1ec3n t\u1eeb n\u01a1i l\u01b0u tr\u00fa \u0111\u1ebfn \u0111\u1ecba \u0111i\u1ec3m l\u00e0m th\u1ee7 t\u1ee5c xu\u1ea5t nh\u1eadp c\u1ea3nh; c\u00e1c gi\u1ea5y t\u1edd li\u00ean quan trong qu\u00e1 tr\u00ecnh \u0111\u00f3n, ti\u1ec5n kh\u00e1ch… n\u00ean c\u00f3 th\u1ec3 li\u1ec7t k\u00ea chung v\u00e0o m\u1ed9t nh\u00f3m t\u00ecnh hu\u1ed1ng.<\/div>\n
\n
\"K\u1ef9
anh minh ho\u1ea1<\/figcaption><\/figure>\n<\/div>\n

T\u00ecnh hu\u1ed1ng li\u00ean quan \u0111\u1ebfn vi\u1ec7c \u0103n ngh\u1ec9 v\u00e0 mua s\u1eafm c\u1ee7a kh\u00e1ch<\/h3>\n
Nh\u00f3m t\u00ecnh hu\u1ed1ng n\u00e0y th\u01b0\u1eddng li\u00ean quan t\u1edbi c\u00e1c \u0111\u01a1n v\u1ecb tham gia cung \u1ee9ng d\u1ecbch v\u1ee5 c\u00f9ng\u00a0h\u01b0\u1edbng d\u1eabn vi\u00ean\u00a0(HDV) v\u00e0 c\u00f4ng ty du l\u1ecbch nh\u01b0 nh\u00e0 h\u00e0ng, kh\u00e1ch s\u1ea1n, n\u01a1i vui ch\u01a1i gi\u1ea3i tr\u00ed, c\u1eeda h\u00e0ng mua s\u1eafm, c\u01a1 s\u1edf s\u1ea3n xu\u1ea5t h\u00e0ng th\u1ee7 c\u00f4ng m\u1ef9 ngh\u1ec7….<\/div>\n

T\u00ecnh hu\u1ed1ng li\u00ean quan t\u1edbi vi\u1ec7c t\u1ed5 ch\u1ee9c, th\u1ef1c hi\u1ec7n ch\u01b0\u01a1ng tr\u00ecnh tham quan du l\u1ecbch<\/h3>\n
\u0110\u00e2y l\u00e0 giai \u0111o\u1ea1n quan tr\u1ecdng v\u00e0 \u0111\u01b0\u1ee3c ph\u00e2n chia r\u00f5 r\u00e0ng th\u1eddi gian tham quan t\u1eebng ng\u00e0y trong ch\u01b0\u01a1ng tr\u00ecnh tham quan du l\u1ecbch n\u00ean nh\u00f3m t\u00ecnh hu\u1ed1ng n\u00e0y c\u00f3 r\u1ea5t nhi\u1ec1u t\u00ecnh hu\u1ed1ng x\u1ea3y ra m\u00e0 HDV ph\u1ea3i x\u1eed l\u00fd. N\u1ed9i dung c\u1ee7a c\u00e1c t\u00ecnh hu\u1ed1ng n\u00e0y bao g\u1ed3m c\u00e1c v\u1ea5n \u0111\u1ec1 nh\u01b0 y\u00eau c\u1ea7u c\u1ee7a du kh\u00e1ch v\u1ec1 ch\u01b0\u01a1ng tr\u00ecnh tham quan, n\u1ed9i dung thuy\u1ebft minh c\u1ee7a HDV, c\u00e1c t\u00ecnh hu\u1ed1ng li\u00ean quan \u0111\u1ebfn vi\u1ec7c m\u1ea5t c\u1eafp \u0111\u1ed3 \u0111\u1ea1c h\u00e0nh l\u00fd c\u1ee7a kh\u00e1ch ho\u1eb7c kh\u00e1ch c\u00f3 h\u00e0nh vi vi ph\u1ea1m ph\u00e1p\u00a0lu\u1eadt…<\/div>\n

T\u00ecnh hu\u1ed1ng b\u1ea5t kh\u1ea3 kh\u00e1ng<\/h3>\n
\u0110\u00f3 l\u00e0 nh\u1eefng t\u00ecnh hu\u1ed1ng thu\u1ed9c v\u1ec1 c\u00e1c nh\u00e2n t\u1ed1 kh\u00e1ch quan nh\u01b0 \u0111o\u00e0n kh\u00e1ch g\u1eb7p th\u1eddi ti\u1ebft x\u1ea5u, b\u00e3o l\u1ee5t, t\u1eafc ngh\u1ebdn giao th\u00f4ng… thu\u1ed9c ngo\u00e0i t\u1ea7m ki\u1ec3m so\u00e1t c\u1ee7a HDV v\u00e0 kh\u00f3 kh\u0103n trong vi\u1ec7c kh\u1eafc ph\u1ee5c, gi\u1ea3i quy\u1ebft t\u00ecnh hu\u1ed1ng.<\/div>\n

T\u00ecnh hu\u1ed1ng li\u00ean quan t\u1edbi vi\u1ec7c x\u1eed l\u00fd c\u00e1c m\u1ed1i quan h\u1ec7 c\u1ee7a h\u01b0\u1edbng d\u1eabn vi\u00ean du l\u1ecbch<\/h3>\n

Nh\u00f3m t\u00ecnh hu\u1ed1ng n\u00e0y bao g\u1ed3m c\u00e1c t\u00ecnh hu\u1ed1ng li\u00ean quan \u0111\u1ebfn c\u00e1c m\u1ed1i quan h\u1ec7 xung quanh HDV nh\u01b0 tr\u01b0\u1edfng \u0111o\u00e0n kh\u00e1ch, l\u00e1i xe, nh\u00e2n vi\u00ean nh\u00e0 h\u00e0ng, kh\u00e1ch s\u1ea1n, c\u01b0 d\u00e2n \u0111\u1ecba ph\u01b0\u01a1ng, HDV t\u1ea1i \u0111i\u1ec3m… Gi\u1eefa HDV su\u1ed1t tuy\u1ebfn v\u00e0 nh\u1eefng ng\u01b0\u1eddi c\u00f3 li\u00ean quan tr\u00ean c\u1ea7n ph\u1ea3i c\u00f3 s\u1ef1 ph\u1ed1i<\/p>\n

\"K\u1ef9
K\u1ef9 n\u0103ng s\u1eed l\u00fd t\u00ecnh hu\u1ed1ng \u0111\u1ed1i v\u1edbi h\u01b0\u1edbng d\u1eabn vi\u00ean du l\u1ecbch<\/figcaption><\/figure>\n

T\u00ecm h\u01b0\u1edbng gi\u1ea3i quy\u1ebft t\u00ecnh hu\u1ed1ng<\/h2>\n

K\u1ebft h\u1ee3p ch\u1eb7t ch\u1ebd \u0111\u1ec3 ph\u1ee5c v\u1ee5 du kh\u00e1ch m\u1ed9t c\u00e1ch t\u1ed1t nh\u1ea5t.<\/h3>\n
Trong qu\u00e1 tr\u00ecnh th\u1ef1c hi\u1ec7n ch\u01b0\u01a1ng tr\u00ecnh du l\u1ecbch s\u1ebd c\u00f3 v\u00f4 v\u00e0n c\u00e1c t\u00ecnh hu\u1ed1ng v\u00e0 kh\u00f4ng c\u00f3 s\u1ef1 gi\u1ed1ng nhau gi\u1eefa c\u00e1c t\u00ecnh hu\u1ed1ng. Do \u0111\u00f3 \u0111\u1ec3 x\u1eed l\u00fd t\u1ed1t c\u00e1c t\u00ecnh hu\u1ed1ng, \u0111\u00f2i h\u1ecfi HDV ph\u1ea3i:B\u00ecnh t\u0129nh, t\u1ef1 tin.\u0110i\u1ec1u n\u00e0y s\u1ebd gi\u00fap HDV c\u00f3 \u0111\u01b0\u1ee3c s\u1ef1 s\u00e1ng su\u1ed1t v\u00e0 \u0111\u01b0a ra nh\u1eefng gi\u1ea3i ph\u00e1p \u0111\u00fang \u0111\u1eafn, k\u1ecbp th\u1eddi cho m\u1ed7i t\u00ecnh hu\u1ed1ng kh\u00e1c nhau. M\u1eb7t kh\u00e1c s\u1ef1 b\u00ecnh t\u0129nh, t\u1ef1 tin c\u1ee7a h\u01b0\u1edbng d\u1eabn vi\u00ean s\u1ebd t\u1ea1o cho kh\u00e1ch s\u1ef1 y\u00ean t\u00e2m, tin t\u01b0\u1edfng.<\/div>\n

\u0110\u01b0a ra c\u00e1c gi\u1ea3i ph\u00e1p<\/h3>\n
Nh\u1eefng gi\u1ea3i ph\u00e1p do h\u01b0\u1edbng d\u1eabn vi\u00ean \u0111\u01b0a ra ph\u1ea3i b\u1ea3o \u0111\u1ea3m c\u00e1c gi\u1edbi h\u1ea1n c\u1ee7a ph\u00e1p lu\u1eadt, c\u1ee7a \u0111\u01b0\u1eddng l\u1ed1i ch\u00ednh s\u00e1ch v\u00e0 c\u00f3 hi\u1ec7u qu\u1ea3. Mu\u1ed1n v\u1eady, h\u01b0\u1edbng d\u1eabn vi\u00ean c\u1ea7n l\u01b0\u1eddng tr\u01b0\u1edbc nh\u1eefng t\u00ecnh hu\u1ed1ng x\u1ea3y ra trong chuy\u1ebfn du l\u1ecbch m\u00e0 m\u00ecnh c\u00f3 nhi\u1ec7m v\u1ee5 t\u1ed5 ch\u1ee9c th\u1ef1c hi\u1ec7n \u0111\u1ec3 d\u1ef1 li\u1ec7u c\u00e1c gi\u1ea3i ph\u00e1p.<\/div>\n
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  • Linh ho\u1ea1t, n\u0103ng \u0111\u1ed9ng trong nh\u1eefng tr\u01b0\u1eddng h\u1ee3p c\u00f3 th\u1ec3 \u0111\u1ec3 gi\u1ea3i quy\u1ebft c\u00e1c t\u00ecnh hu\u1ed1ng ngo\u00e0i d\u1ef1 ki\u1ebfn, ngo\u00e0i c\u00e1c t\u00ecnh hu\u1ed1ng th\u00f4ng th\u01b0\u1eddng.<\/li>\n
  • Tranh th\u1ee7 s\u1ef1 gi\u00fap \u0111\u1ee1 v\u1ec1 tr\u00ed tu\u1ec7 v\u00e0 s\u1ef1 gi\u00fap s\u1ee9c c\u1ee7a kh\u00e1ch du l\u1ecbch v\u00e0o vi\u1ec7c x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng khi c\u00f3 th\u1ec3. V\u1edbi c\u00e1c t\u00ecnh hu\u1ed1ng li\u00ean quan \u0111\u1ebfn tai n\u1ea1n, \u0111au \u1ed1m c\u1ee7a th\u00e0nh vi\u00ean trong \u0111o\u00e0n, s\u1ef1 gi\u00fap \u0111\u1ee1 c\u1ee7a tr\u01b0\u1edfng \u0111o\u00e0n l\u00e0 r\u1ea5t quan tr\u1ecdng.<\/li>\n<\/ul>\n
    M\u1ed9t HDV du l\u1ecbch gi\u1ecfi kh\u00f4ng ch\u1ec9 l\u00e0 ng\u01b0\u1eddi c\u00f3 ki\u1ebfn th\u1ee9c v\u1ec1 c\u00e1c \u0111i\u1ec3m du l\u1ecbch, ki\u1ebfn th\u1ee9c v\u1ec1 v\u0103n h\u00f3a, l\u1ecbch s\u1eed, phong t\u1ee5c t\u1eadp qu\u00e1n… c\u1ee7a m\u1ed9t v\u00f9ng hay m\u1ed9t qu\u1ed1c gia m\u00e0 c\u1ea7n ph\u1ea3i c\u00f3 c\u00e1c k\u1ef9 n\u0103ng nh\u01b0 k\u1ef9 n\u0103ng thuy\u1ebft minh, t\u1ed5 ch\u1ee9c ho\u1ea1t n\u00e1o, k\u1ef9 n\u0103ng s\u01a1 c\u1ee9u v\u00e0 x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng. Trong \u0111\u00f3 k\u1ef9 n\u0103ng x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng nh\u1eb1m \u0111\u1ea3m b\u1ea3o s\u1ef1 an to\u00e0n v\u1ec1 t\u00ednh m\u1ea1ng, c\u1ee7a c\u1ea3i c\u1ee7a du kh\u00e1ch, v\u1ea5n \u0111\u1ec1 an ninh c\u1ee7a qu\u1ed1c gia, c\u00e1c m\u1ed1i quan h\u1ec7 v\u00e0 th\u1ec3 di\u1ec7n c\u1ee7a HDV…<\/div>\n
    Do \u0111\u00f3, \u0111\u1ec3 l\u00e0 m\u1ed9t ng\u01b0\u1eddi h\u01b0\u1edbng d\u1eabn du l\u1ecbch gi\u1ecfi b\u1ea1n ph\u1ea3i kh\u00f4ng ng\u1eebng trau d\u1ed3i ki\u1ebfn th\u1ee9c, h\u1ecdc h\u1ecfi kinh nghi\u1ec7m v\u00e0 r\u00e8n luy\u1ec7n c\u00e1c k\u1ef9 n\u0103ng t\u1eeb khi m\u1edbi b\u1eaft \u0111\u1ea7u h\u1ecdc v\u00e0o ngh\u1ec1 \u0111\u1ec3 l\u00e0m ch\u1ee7 \u0111\u01b0\u1ee3c m\u1ecdi t\u00ecnh hu\u1ed1ng trong m\u1ed7i tr\u01b0\u1eddng h\u1ee3p kh\u00e1c nhau x\u1ea3y ra.<\/div>\n\n\n
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    \n \u0110\u00e1nh gi\u00e1 b\u00e0i vi\u1ebft<\/span>\n <\/div>\n <\/div>\n","protected":false},"excerpt":{"rendered":"

    Trong cu\u1ed9c s\u1ed1ng v\u00e0 c\u00f4ng vi\u1ec7c c\u1ee7a m\u1ed7i ch\u00fang ta th\u01b0\u1eddng xuy\u00ean g\u1eb7p c\u00e1c t\u00ednh hu\u1ed1ng ph\u00e1t sinh kh\u00e1c nhau. Tr\u00f4ng ngh\u1ec1 h\u01b0\u1edbng d\u1eabn vi\u00ean du l\u1ecbch c\u0169ng v\u1eady, c\u0169ng th\u01b0\u1eddng xuy\u00ean g\u1eb7p ph\u1ea3i c\u00e1c t\u00ednh hu\u1ed1ng kh\u00e1c nhau v\u00e0 \u0111\u00f2i h\u1ecfi c\u00e1ch s\u1eed l\u00fd tinh t\u1ebft v\u00e0 nh\u00e3 nh\u0103n c\u1ee7a m\u1ed9t h\u01b0\u1edbng d\u1eabn vi\u00ean. […]\n","protected":false},"author":4,"featured_media":745,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[20,23,8,14,1],"tags":[],"class_list":["post-825","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cao-dang","category-dieu-hanh-tour-du-lich","category-cao-dang-huong-dan-du-lich","category-huong-nghiep","category-tin-tuc-su-kien"],"yoast_head":"\nK\u1ef9 n\u0103ng x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng \u0111\u1ed1i v\u1edbi h\u01b0\u1edbng d\u1eabn vi\u00ean du l\u1ecbch<\/title>\n<meta name=\"description\" content=\"K\u1ef9 n\u0103ng s\u1eed l\u00fd t\u00ecnh hu\u1ed1ng \u0111\u1ed1i v\u1edbi h\u01b0\u1edbng d\u1eabn vi\u00ean du l\u1ecbch. L\u00e0 nh\u1eefng gi\u1ea3i ph\u00e1p do h\u01b0\u1edbng d\u1eabn vi\u00ean \u0111\u01b0a ra ph\u1ea3i b\u1ea3o \u0111\u1ea3m c\u00e1c gi\u1edbi h\u1ea1n c\u1ee7a ph\u00e1p lu\u1eadt\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/matphot.com\/ky-nang-xu-ly-tinh-huong-doi-voi-huong-dan-vien-du-lich.html\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"K\u1ef9 n\u0103ng x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng \u0111\u1ed1i v\u1edbi h\u01b0\u1edbng d\u1eabn vi\u00ean du l\u1ecbch\" \/>\n<meta property=\"og:description\" content=\"K\u1ef9 n\u0103ng s\u1eed l\u00fd t\u00ecnh hu\u1ed1ng \u0111\u1ed1i v\u1edbi h\u01b0\u1edbng d\u1eabn vi\u00ean du l\u1ecbch. 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